Refund Policy
Our refund rule
A premium key is a digital product that cannot be returned once it has been delivered. For that reason we refund only when the service does not work, and we decide each case individually.
When you get a refund
- The same order was charged twice or two identical keys were sold to you by mistake.
- The key we delivered does not work and we cannot fix it.
- You received the wrong key, for example the wrong service or the wrong duration. We can replace it instead if you prefer.
- You paid, but we did not deliver the key within 7 days.
When you do not get a refund
- You no longer need the key or changed your mind.
- You bought several keys for different services, tried them and want your money back for the ones you did not use.
- The download is slow, a link is dead or the file you wanted is unavailable. These depend on the file-hosting service, not on us.
- The file-hosting service has closed, stopped working or become unavailable to you.
- Your account was banned or blocked for breaking the rules of the file-hosting service.
How the process works
- Contact us with your order number and a description of the problem.
- We try to fix the problem within 72 hours.
- If we cannot, we refund the order. The payment gateway fee is deducted from the refund, because we cannot recover it. The amount depends on the gateway you used.
Questions? Contact us before you buy.